NOTE: Once the product has been dispatched, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered a FRAUD and you will have to respond to a complaint from our company.------------------------------------------------------

FREQUENTLY ASKED QUESTIONS

How do I track my package?


You can track your parcel using your order number and your e-mail address by going to the *Track my order* section on our website.



What are the shipping times for your products?

We do our best to ship your order within 24 hours, sometimes this can take up to 72 hours. Your order will then be given to the carrier, and you will be delivered within 5 to 10 working days. (Depending on the period, the promotions and the transport service)



Is delivery free?


This depends on several factors (promotion, periods, etc.). If delivery is free, we will display it on our website.


Do you deliver anywhere in the world?

Currently, we ship to the USA and CANADA.


Where do we ship your product from?

Our offices are located in the USA and CANADA. Our international warehouse is located in Asia. However, due to our recent development, we are planning to launch our next products from our USA and Canada warehouses, which will allow us to deliver within 7 days.



I have not received all the items in my order, what happens?

Our products are shipped separately depending on your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.



I have received a damaged item. What can I do about it?

We are sorry to hear that. Simply send us a message via the contact form on the website, by email or by chat and we will send you a similar replacement item as soon as possible.

What is the quality of the products you offer?

Our items are carefully made by professionals, we focus on the quality of materials to create quality items.



What payment methods are available?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal. However, we do not accept checks, money orders or bank transfers.


How do I return a product?

For any information request, please contact us on our support: contact@shopedays.com

If you would like more information about returns please see our Returns Policy.


Are return shipping costs covered?

All return shipping costs and other charges are the responsibility of the customer.



Can I request a refund for the product?

You can submit a refund request through our support: contact@shopedays.com


Once the product has been dispatched, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered a FRAUD and you will have to respond to a complaint from our company.